Dispute Resolution Policy

Introduction:

At Kuupi we strive to provide a fair and transparent trading environment for all our users. We understand that disputes may arise from time to time, and we are committed to resolving them promptly and impartially. This Dispute and Resolution Policy outlines the procedures and guidelines for resolving disputes on our trading platform.

Scope:

This policy applies to all disputes arising between users of Kuupi It covers disputes related to trades, transactions, account issues, and any other matters arising from the use of our platform.
Dispute Resolution Process:

2.1. Initial Contact:

In the event of a dispute, users are encouraged to first attempt to resolve the matter amicably by communicating directly with the other party involved. It is recommended to maintain a clear record of all communication, including dates, times, and relevant details.

2.2. Reporting a Dispute:

If the dispute remains unresolved after direct communication, the affected party should report the dispute to Kuupi by submitting a detailed description of the issue through our designated dispute resolution channel. This can be done via email, a support ticket system, or any other specified method provided by the platform.

2.3. Investigation and Review:

Kuupi will initiate an investigation upon receiving a dispute report. Our team will review all relevant information, including trade history, transaction records, and any supporting evidence provided by the parties involved. We may also request additional information or clarification from the parties during the investigation.

2.4. Impartial Mediation:

If deemed necessary, Kuupi may offer impartial mediation to assist in resolving the dispute. Mediation will be conducted by a neutral third party appointed by the platform. The mediator will work with the parties involved to facilitate open communication, clarify misunderstandings, and explore potential resolutions.

2.5. Final Decision:

If mediation fails to resolve the dispute, Kuupi will make a final decision based on the available evidence and any relevant platform policies or terms of service. This decision will be binding on all parties involved, and Kuupi reserves the right to take appropriate action, which may include account suspension, termination, or other remedies as deemed necessary.

User Cooperation:

All users of Kuupi are expected to cooperate fully during the dispute resolution process. This includes providing accurate and truthful information, responding promptly to requests for additional details, and adhering to any decisions or resolutions made by Kuupi

Confidentiality:

All parties involved in a dispute, as well as Kuupi are expected to maintain strict confidentiality regarding the details and outcome of the resolution process. Confidential information should not be disclosed to any third party without explicit consent, except as required by law.

Amendments:

Kuupi reserves the right to update or modify this Dispute and Resolution Policy at any time. Users will be notified of any changes through a prominent announcement on our platform or via email.

Conclusion:

At Kuupi we are committed to providing a fair and transparent trading environment. We encourage users to engage in open communication and attempt to resolve disputes amicably. In cases where resolution is not possible, our dedicated dispute resolution process ensures an impartial review and decision-making process.