Refund and Returns Policy

Thank you for shopping at Kuupi We strive to ensure that our customers have a satisfactory shopping experience. This Return and Refund Policy outlines the terms and conditions for returning and requesting a refund for products purchased on our website.

Eligibility for Returns and Refunds:
1.1. To be eligible for a return and refund, the item(s) must be unused, undamaged, and in the same condition as when received.
1.2. Certain products may be exempt from being returned, such as perishable goods, personalized items, intimate or sanitary goods, and downloadable software.
1.3. Returns and refunds are subject to verification and approval by our team.
Return Process:
2.1. To initiate a return, please contact our customer support team within [number of days] days of receiving the product(s) to obtain a return authorization.
2.2. The customer will be responsible for any shipping or handling fees associated with the return, unless the return is due to an error on our part.
2.3. Please securely package the item(s) to be returned and include the original packaging, as well as any accessories or documentation that came with the product(s).
2.4. We recommend using a trackable shipping service to ensure the safe return of the item(s). We cannot guarantee that we will receive your returned item(s) without tracking.

Refund Process:
3.1. Once we receive the returned item(s), our team will inspect them for eligibility and condition.
3.2. If the return is approved, we will initiate a refund to the original method of payment within [number of days] days.
3.3. The time it takes for the refund to be reflected in your account may vary depending on your payment provider.

Exchanges:
4.1. We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item(s).

Damaged or Defective Items:
5.1. In the event that you receive a damaged or defective item, please contact our customer support team within [number of days] days of receiving the product(s) to report the issue.
5.2. We may request evidence of the damage or defect, such as photographs or a detailed description, to assist with our investigation.
5.3. If the damaged or defective claim is validated, we will provide a replacement or initiate a refund, depending on your preference and product availability.

Non-Receipt of Item(s):
6.1. If you have not received your item(s) within the estimated delivery timeframe, please contact our customer support team for further assistance.
6.2. We will investigate the matter and take appropriate steps to resolve the issue, which may include providing a replacement or initiating a refund.

Changes to the Policy:
7.1. We reserve the right to modify or update this Return and Refund Policy at any time without prior notice.
7.2. It is your responsibility to review this policy periodically for any changes.

Please note that this Return and Refund Policy applies only to purchases made on our website. If you have any questions or concerns regarding the policy, please contact our customer support team for clarification